Privacy Policy
Effective Date: 01/11/2025
Last Updated: 01/11/2025
Loving Hands Training Academy (“we”, “us”, “our”) is committed to protecting the personal data of our learners, clients, staff, and website visitors. This Privacy Policy sets out how we collect, use, store, and protect personal information in accordance with UK data protection law.
1. Company Information
Loving Hands Training Academy is a training provider registered in the United Kingdom.
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Registered Office: 54 Leander Road, Thornton Heath, England, CR7 6JU
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Company Registration Number: 16436286
For any queries related to this policy, contact our Data Protection Officer at:
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Phone: 0208 683 4847
2. Data We Collect
We may collect and process the following categories of personal data:
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Identity Information: name, date of birth, gender
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Contact Information: email address, phone number, postal address
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Professional Information: job title, employer, qualifications
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Financial Information: payment details (processed securely via approved third-party providers)
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Technical Information: IP address, browser type, website usage
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Special Category Information: health or accessibility data (processed only with explicit consent and when necessary)
3. Purpose of Data Processing
We use personal data for the following purposes:
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Enrolment and delivery of training services
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Communication regarding courses and services
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Issuance of certificates and maintenance of learner records
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Management of financial transactions
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Improvement of service and user experience
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Compliance with legal obligations
4. Lawful Basis for Processing
The lawful bases we rely on include:
Purpose
Legal Basis
Provision of services
Contractual necessity
Marketing communications
Consent, with opt-out options
Regulatory reporting and certification
Legal obligation
Accessibility support
Explicit consent (special category)
5. Data Sharing
We may share personal data with:
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Accrediting and certification bodies
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Payment service providers
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IT service providers for data hosting and support
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Regulatory authorities, when legally required
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We do not sell or rent personal data to third parties.
6. International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure adequate safeguards are in place, such as adequacy decisions or standard contractual clauses.
7. Data Retention Periods
We retain personal data only for as long as necessary:
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Learner records: 6 years after course completion
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Financial records: 7 years for tax and audit compliance
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Marketing data: retained until consent is withdrawn
8. Data Subject Rights
You have the following rights under UK data protection law:
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Right to access personal data
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Right to rectify inaccurate information
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Right to erase personal data (in certain circumstances)
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Right to withdraw consent
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Right to object to processing
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Right to data portability
To exercise these rights, contact our Data Protection Officer using the details provided above.
9. Marketing Communications
We may send marketing communications about new courses and events. Recipients may opt out at any time via the unsubscribe link or by contacting us directly.
10. Cookies and Website Analytics
Our website uses cookies to enhance user experience and enable analytics. Users may manage cookie preferences via browser settings. For details, please refer to our separate Cookie Policy.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on our website and dated accordingly.
12. Complaints
If you are dissatisfied with how we process personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
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ICO Website: https://www.gov.uk/data-protection